At St Francis Private Hospital we value our patient and carers feedback.
This feedback helps us to maintain the highest standards of care and also to continue to improve our services.
Your comments are an important element in ensuring a quality service.
When you are leaving the hospital, a patient satisfaction questionnaire will be given to you to complete and return to one of numerous comment boxes located at various places around the hospital.
We would appreciate if you would tell us what your experience was, if we have or have not met your expectations.
If you wish to make a formal complaint, please contact our Director of Nursing, Helen Marnell. You can email Helen at firstname.lastname@example.org or write to her at the hospital address.
In line with our Complaints Management Policy we will respond within 5 working days.
At this time you will be informed of the outcome of the complaint review (or whether further time is needed to fully address the issue) and you will be kept informed until it is resolved.
In the event you are not satisfied with the complaint investigation outcome, you may ask for a separate review by the Chief Operating Officer of the hospital.
All patients retain the option to contact the National Consumer Agency for Financial / Customer Service complaints and the Irish Medical Council for Clinical complaints or similar agencies for advice.
We guarantee that any complaint will be treated confidentially, and will be processed in a timely and efficient manner, in accordance with our Complaints Management Policy P-CO-006.
Please be assured that making a complaint will not adversely affect your current or future treatment.
Below you will find a downloadable PDF which you can print, fill in and post back to us.
Alternatively, if you would prefer to comment by email, please download the Word version which you can email back to us at email@example.com.
Download a Patient Satisfaction Questionnaire (PDF).
Download a Patient Satisfaction Questionnaire (Word Doc).